CANCELLATION, REFUND AND SUBSCRIPTION POLICY

Last Updated: 09/07/2026

This Cancellation, Refund and Subscription Policy applies to software products, SaaS subscriptions, digital services and professional IT services purchased from Brandesia LLP (“Brandesia”, “we”, “us” or “our”).

Because software subscriptions, digital products and professional services differ from physical goods, refund eligibility depends on the nature and stage of the Product or Service.

Nothing in this Policy limits mandatory rights available under applicable Indian law.

1. SaaS Subscriptions

Customers may cancel a SaaS subscription through the available account settings or by contacting Brandesia through the designated support channel.

Unless otherwise stated:

cancellation stops future renewal;
access continues until the end of the already-paid billing period;
no further recurring charge will be made after effective cancellation; and
unused time in the current billing cycle is generally not refundable.

2. Monthly Subscriptions

Monthly subscriptions may be cancelled before the next renewal date.

Cancellation will ordinarily take effect at the end of the current paid billing cycle.

No pro-rata refund is generally provided for an unused portion of a monthly subscription unless:

required by law;
Brandesia charged the Customer incorrectly;
a duplicate payment occurred; or
Brandesia expressly approves the refund.

3. Annual Subscriptions

Annual subscriptions may be cancelled to prevent future renewal.

Unless a specific money-back period is expressly offered at the time of purchase, annual subscription fees are generally non-refundable after:

the subscription has been activated;
the Customer has accessed paid features; or
substantial platform resources have been allocated.

Where Brandesia terminates an annual subscription without Customer fault and without providing the contracted Service, an appropriate pro-rata refund may be considered.

4. Free Trials

A free trial may automatically end or convert into a paid subscription only where the applicable signup process clearly provides for such conversion.

Customers are responsible for cancelling before the applicable charging date where they have expressly enrolled in an automatically converting trial.

5. Custom Software Development

Payments for custom software development are generally linked to:

project commencement;
resource allocation;
milestones;
deliverables; or
time spent.

Unless otherwise agreed in writing:

Before Work Commences

A cancellation request made before resources are allocated may be eligible for a refund after deduction of:

payment processing charges;
non-recoverable third-party costs; and
reasonable administrative or planning costs already incurred.

After Work Commences

Once work has commenced, payments attributable to completed work, reserved resources and incurred costs are non-refundable.

Any refundable balance will be determined after considering:

work completed;
time spent;
resources committed;
licences purchased;
infrastructure costs;
third-party expenses; and
other non-recoverable costs.

Milestone Payments

Payments for completed or accepted milestones are non-refundable except where required by law or expressly agreed otherwise.

6. Setup, Onboarding and Implementation Fees

Setup, onboarding, configuration, implementation, migration and training fees are generally non-refundable once the relevant work has commenced.

7. Domain Names, Hosting, Cloud and Third-Party Services

Fees paid for third-party services may be non-refundable where the third-party provider does not permit cancellation or refund.

This may include:

domain registrations;
SSL certificates;
cloud resources;
hosting;
software licences;
messaging credits;
API credits; and
other third-party subscriptions.

Brandesia will not be required to refund amounts that have already been irreversibly committed to a third-party provider, except where required by law.

8. Digital Products and Downloadable Software

Downloadable software, source code, templates, digital assets and other immediately accessible digital products are generally non-refundable after delivery or access, except where:

the wrong Product was supplied;
the Product was materially defective;
the Customer was charged incorrectly; or
a refund is required by law.

9. Duplicate or Incorrect Charges

If you believe you have been charged:

twice for the same transaction;
an incorrect amount; or
after a properly completed cancellation,

please contact us promptly with the relevant transaction details.

Verified billing errors will be corrected.

10. Service Failure

Where Brandesia materially fails to provide a paid Service, the Customer should first contact us and allow a reasonable opportunity to:

investigate;
restore the Service;
correct the defect;
provide an alternative solution; or
re-perform the affected Service.

Where the issue cannot reasonably be corrected, an appropriate refund or service credit may be considered based on:

the affected Service;
the duration of failure;
the amount paid; and
applicable law.

11. Non-Refundable Situations

A refund will generally not be provided where:

the Customer changes its mind after Service activation;
the Customer no longer requires the Product;
the Customer fails to use an available subscription;
the Customer lacks compatible equipment or internet access;
the issue results from unauthorised modification;
the issue is caused by a third-party platform outside Brandesia’s control;
the Customer violates the Terms;
access is suspended for unlawful or abusive use;
the Customer failed to cancel before renewal; or
the requested functionality was never part of the purchased scope.

This clause does not override rights that cannot lawfully be excluded.

12. Refund Request Procedure

To request a refund, contact:

Email: [Billing/Support Email]

Please include:

Customer name;
registered email address;
invoice or order number;
payment reference;
Product or Service purchased;
reason for the request; and
supporting information, where applicable.

13. Refund Review

Refund requests will be reviewed based on:

the applicable plan or agreement;
Service usage;
project status;
work completed;
costs incurred;
payment records; and
applicable law.

Submitting a request does not automatically guarantee a refund.

14. Approved Refunds

Approved refunds will ordinarily be processed through the original payment method where reasonably possible.

The time required for funds to appear may depend on:

banks;
card networks;
payment gateways; and
other payment intermediaries.

Brandesia is not responsible for processing delays caused solely by such intermediaries after the refund has been initiated.

15. Chargebacks and Payment Disputes

Customers should contact Brandesia before initiating a chargeback so that legitimate billing issues can be investigated.

Fraudulent or abusive chargebacks may result in:

account suspension;
termination of Services; or
recovery of amounts lawfully due.

Nothing in this section prevents a Customer from exercising lawful rights through a bank, payment provider, consumer forum or other competent authority.

16. Subscription Changes

Customers may upgrade or downgrade their subscription where the relevant Product supports such changes.

An upgrade may take effect immediately and may involve additional charges.

A downgrade may take effect from the next billing cycle unless otherwise stated.

17. Account Termination for Breach

If an account is terminated due to:

unlawful activity;
fraud;
security abuse;
serious violation of acceptable use rules; or
material breach of the Terms,

fees already paid may be non-refundable to the extent permitted by law.

18. Exceptional Refunds

Brandesia may approve a refund, credit or commercial adjustment as a goodwill measure.

Such approval:

does not create a continuing obligation;
does not establish a precedent; and
does not amend this Policy unless confirmed in writing.

19. Consumer Rights

Nothing in this Policy excludes, limits or waives any right or remedy that cannot legally be excluded under applicable consumer protection law.

20. Contact Information

For cancellation, billing and refund requests:

Brandesia LLP

Email: Info@brandesia.com
Website: www.Brandesia.com